Counsellor coaching
Human counsellors scored against the SpeakX trial-conversion script — the Coach agent listens to every conversation and writes the drill
Counsellors
6
inside sales + retention desk
Calls scored
474
this week
Subscriptions booked
107
23% of calls
Team score
82
weighted checklist
Ritika Sharma
SpeakX inside sales · 96 calls · 71 connects · 22 subscriptions
Working
- · Opens in warm Hindi and mirrors the learner's tone
- · Anchors ₹1,999 renewal with the streak story
Gaps
- · Skips the AI-tutor demo on 3 of 10 calls
- · Quotes pricing late in the call
→ Show the AI tutor feedback demo within the first two minutes on the next 10 calls.
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Karan Malhotra
SpeakX inside sales · 88 calls · 66 connects · 27 subscriptions
Working
- · Strongest paid-plan close rate in the team
- · Handles the 'no time' objection cleanly
Gaps
- · Rushes the pricing walkthrough on short calls
→ Add one sentence on the 15-minute daily format before quoting price.
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Nikhil Bansal
Business (B2B) desk · 71 calls · 46 connects · 9 subscriptions
Working
- · Good with HR / corporate-profile leads
Gaps
- · Formal tone, low warmth
- · Discounts before the buyer objects
- · Rarely captures the learner's timeline
→ No price movement in the first call — hold ₹11,999 corporate plan and pivot to ROI value.
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Ayesha Khan
SpeakX Gurgaon desk · 102 calls · 79 connects · 24 subscriptions
Working
- · Quantifies the '15 minutes a day' story every call
- · Great with homemakers returning to work
Gaps
- · Talks over the learner when handling price pushback
→ Pause two seconds after every objection before responding — next 15 calls.
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Sonal Chopra
SpeakX Gurgaon desk · 64 calls · 51 connects · 19 subscriptions
Working
- · Best at joint-family / elder-influenced decisions
- · Handles the 'is it worth it' vastness question well
Gaps
- · Rarely logs the goal in CRM after the call
→ Log the learner's goal and timeline in CRM within 5 minutes of every connect.
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Vikas Oberoi
Business (B2B) desk · 53 calls · 33 connects · 6 subscriptions
Working
- · Persistent on follow-ups
Gaps
- · Reads the script instead of listening
- · Misses the AI-tutor-first story
- · Weak on plan clarity
→ Open with the AI tutor demo line and stop reading the feature list.
Open full analysis →