Ritika Sharma
SpeakX inside sales · SpeakX outbound · 96 calls scored this week
86
/ 100
Script score
82
/ 100
Team average
Calls
96
dialled this week
Connects
71
74% pickup
Subscriptions booked
22
31% of connects
Score vs team
+4
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Hindi opening + permission96
Discover learner's goal (job/workplace/confidence)88
Demo the AI tutor feedback74
Quote plan pricing clearly81
Handle 'app se English aayegi kya?' doubt69
Mention streak / daily habit70
Close on a paid plan58
WhatsApp confirmation sent92
Personal funnel
This week, dial to booked subscription
Hindi
51%
Hinglish blend
32%
English
14%
Objection handling
How cleanly each SpeakX objection is handled
Coaching priorities
Ranked by expected impact on subscriptions booked
#1Skips the AI-tutor demo on 3 of 10 calls
High impactShow the AI tutor feedback demo within the first two minutes on the next 10 calls.
#2Pitch the paid plan before minute four
High impactPlan pitch lands on 58% of calls — every 10 points here is roughly 2 extra subscriptions a week.
#3Demo the AI tutor feedback in the same breath as the pitch
Medium impactLeads who see the AI tutor demo early raise 35% fewer 'app se English aayegi kya' objections on the follow-up call.
#4Log the learner's goal and timeline in the CRM within 5 minutes
Medium impactMissing goal fields block the consolidated profile and the weekend handoff brief.
Working
- · Opens in warm Hindi and mirrors the learner's tone
- · Anchors ₹1,999 renewal with the streak story
Gaps
- · Skips the AI-tutor demo on 3 of 10 calls
- · Quotes pricing late in the call
This week's drill
→ Show the AI tutor feedback demo within the first two minutes on the next 10 calls.
Scored calls
| Learner | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Rohit Sharma | Hindi | 6m 12s | 91 | hot | AI-tutor demo landed; renewal confirmed for Saturday. |
| Simran Kaur | Hindi | 4m 48s | 75 | warm | Cambly comparison not answered with value — pricing defended weakly. |
| Priya Nair | English | 7m 03s | 88 | hot | Corporate dashboard and pricing covered; proposal promised on WhatsApp. |
| Suresh Yadav | Hindi | 3m 21s | 68 | warm | Goal never captured; call ended without a plan pitch. |
| Deepak Kumar | Hinglish | 5m 34s | 87 | hot | Timeline pressure handled well; interview date confirmed for next week. |
| Kavya Reddy | Hindi | 4m 07s | 80 | warm | Streak story rushed; gamification value under-sold. |
Key moments the Coach agent flagged
Namaste sir, SpeakX ke baare mein do minute baat kar sakte hain?
Hamara AI tutor turant feedback deta hai — pronunciation aur fluency dono par.
Price thoda adjust kar dete hain… (discount offered before the buyer objected)
Fluency Pro 3-month plan ₹4,999 mein, EMI bhi available hai.
Call ended without asking for the paid plan a second time.