Sonal Chopra
SpeakX Gurgaon desk · SpeakX outbound · 64 calls scored this week
88
/ 100
Script score
82
/ 100
Team average
Calls
64
dialled this week
Connects
51
80% pickup
Subscriptions booked
19
37% of connects
Score vs team
+6
team avg 82
Score trend
Weighted checklist score, last 7 days
Daily activity
Dialled vs connected
Script adherence
Every checklist step, % of calls where it landed
Hindi opening + permission97
Discover learner's goal (job/workplace/confidence)95
Demo the AI tutor feedback87
Quote plan pricing clearly64
Handle 'app se English aayegi kya?' doubt88
Mention streak / daily habit85
Close on a paid plan84
WhatsApp confirmation sent71
Personal funnel
This week, dial to booked subscription
Hindi
51%
Hinglish blend
39%
English
14%
Objection handling
How cleanly each SpeakX objection is handled
Coaching priorities
Ranked by expected impact on subscriptions booked
#1Rarely logs the goal in CRM after the call
High impactLog the learner's goal and timeline in CRM within 5 minutes of every connect.
#2Pitch the paid plan before minute four
High impactPlan pitch lands on 84% of calls — every 10 points here is roughly 2 extra subscriptions a week.
#3Demo the AI tutor feedback in the same breath as the pitch
Medium impactLeads who see the AI tutor demo early raise 35% fewer 'app se English aayegi kya' objections on the follow-up call.
#4Log the learner's goal and timeline in the CRM within 5 minutes
Medium impactMissing goal fields block the consolidated profile and the weekend handoff brief.
Working
- · Best at joint-family / elder-influenced decisions
- · Handles the 'is it worth it' vastness question well
Gaps
- · Rarely logs the goal in CRM after the call
This week's drill
→ Log the learner's goal and timeline in CRM within 5 minutes of every connect.
Scored calls
| Learner | Language | Duration | Score | Intent | Coach note |
|---|---|---|---|---|---|
| Rohit Sharma | Hindi | 6m 12s | 93 | hot | AI-tutor demo landed; renewal confirmed for Saturday. |
| Simran Kaur | Hindi | 4m 48s | 77 | warm | Cambly comparison not answered with value — pricing defended weakly. |
| Priya Nair | English | 7m 03s | 90 | hot | Corporate dashboard and pricing covered; proposal promised on WhatsApp. |
| Suresh Yadav | Hindi | 3m 21s | 70 | warm | Goal never captured; call ended without a plan pitch. |
| Deepak Kumar | Hinglish | 5m 34s | 89 | hot | Timeline pressure handled well; interview date confirmed for next week. |
| Kavya Reddy | Hindi | 4m 07s | 82 | warm | Streak story rushed; gamification value under-sold. |
Key moments the Coach agent flagged
Namaste sir, SpeakX ke baare mein do minute baat kar sakte hain?
Hamara AI tutor turant feedback deta hai — pronunciation aur fluency dono par.
Price thoda adjust kar dete hain… (discount offered before the buyer objected)
Fluency Pro 3-month plan ₹4,999 mein, EMI bhi available hai.
Call ended without asking for the paid plan a second time.